Like most public institutions, our client was working with paper document flow. As a result, he had huge problems with data management and processing at that time. Simply, dealing with tonnes of paper documents leads to a serious number of mistakes.
Our client specified the project’s goals quite simple:
- to raise the document flow efficiency
- to ensure data security
- to lower the level of mistakes
For us, it was clear – the time for digitalization had arrived and a data management platform had to be developed. We quickly analyzed the project’s scope, prepared the proof of concept for the platform, and as soon as we thought we were ready to begin development, the problem occurred.
When we introduced to the nurses, who are responsible for patient documentation, the idea of digitizing document flow, they were against it. Most of them had doubts about how the new platform could manage the records, especially those who spent years working with paper documents. Some of them even stated that paper document flow is more convenient and that there is no need for digitalization. Medical professionals were simply accustomed to the old processes and solutions.